Ordering & Personalisation
How do I personalise a gift?
Simply choose your product, upload your photo or enter your personalisation details, and we'll take care of the rest. Each product page guides you through the process step by step.
Can I preview my personalised item before it's made?
Yes! We send you a digital proof of your personalised item before production begins, so you can check everything is exactly as you'd like it. Production will only start once you've given your approval.
Can I change or cancel my order after placing it?
As all personalised items are made to order, we're unable to make changes or accept cancellations once production has begun. Please contact us as soon as possible if you need to amend anything.
Delivery & Shipping
How long will my order take?
Personalised items are handcrafted in the UK and typically dispatched within 3–5 working days. Ready to Go Gifts are usually dispatched within 1–2 working days. Delivery times vary depending on your chosen shipping method.
Do you offer express delivery?
Yes, express delivery options are available at checkout. Please check the delivery options shown when placing your order.
Do you ship internationally?
We currently ship within the UK. Please check back as we plan to expand to additional markets soon.
Returns & Refunds
Can I return a personalised item?
Due to the bespoke nature of personalised gifts, we're unable to accept returns unless the item is faulty or damaged. If there's an issue with your order, please contact us within 14 days of receipt.
What if my item arrives damaged?
We're sorry to hear that! Please contact us with a photo of the damage and your order number, and we'll arrange a replacement or refund as quickly as possible.
General
Are your products made in the UK?
We source quality blank products and decorate them in-house with your chosen design, ensuring every item is crafted with care right here in the UK.
How can I contact you?
You can reach us via our Contact page. We aim to respond to all enquiries within 1 business day.